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FAQs

How can I pay?

We accept Visa, Mastercard and American Express.

Do you offer credit accounts?

Please contact Industrial Supplies UK with your company registration number to apply for a credit account.

Do you accept purchase orders from the public sector?

Yes, please email them to info@industrialsuppliesuk.co.uk

Do you offer discounts for bulk orders?

Yes.  If your order is above £500.00 you can use the discount code "BULKDISCOUNT5" at the checkout for a 5% discount off your total order.  If your order is above £1,000.00 please use the code "BULKDISCOUNT10" to receive a 10% discount.

Do you offer discounts for re-sale?

Not at present however you can take advantage of our discounts for bulk orders detailed above.

Can you provide a VAT invoice?

Yes, you will receive one either with the goods or by email.

How do I know if a product is in stock?

Items out of stock are marked as such or removed from the website altogether.

Do you ship abroad?

Not at present.

Do you offer timed delivery services?

Not at present.

Can you deliver my order at the weekend?

Not a present.

Can you ship to an alternative delivery address?

Yes, simply fill in the appropriate details at the checkout.

What if I am not in when the goods arrive?

The carrier will leave a card which will give you various options regarding re-delivery.

I have ordered the wrong goods, what should I do?

Please contact us so that we can provide you with a return address.  Once the goods have been returned and checked we will issue a refund.  You can then order the correct items on our website in the usual way.  More information can be found in our returns policy.

My goods have arrived damaged, what should I do?

Please sign for the goods as damaged or unchecked and contact us immediately.  Please see our returns policy for more information.

Are my details secure?

Industrial Supplies UK is certified Level 1 PCI DSS compliant, meaning that you contact details and credit card details are secure.  We do not share your details with 3rd parties.

Do you offer printing, embroidery and alterations for garments?

Not at present.

Do you offer a face-fitting service for safety masks?

Not at present.

How do I make a complaint?

If you are not 100% happy with our service then please contact us and we will do our best to resolve your problem and use your feedback to improve our service.

How do I become a supplier to Industrial Supplies UK?

Please email info@industrialsuppliesuk.co.uk with you brochure and pricing information and we will reply where appropriate.

How can I recycle my old electrical items?

If you’re buying a new electrical item, we will recycle your old one for free. Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We can help. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Please contact us for details on how to do this.  To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old electrical items free of charge on a like‐for‐like basis.